The Agent CSQ
Statistics Report presents the current day's call queue statistics, since
midnight, of the Contact Service Queues (CSQ) to which the agent is associated.
Charts
None
Fields
The report
includes a table that displays the following information:
Field
Description
Agent ID
Login ID
of the agent.
CSQ Name
Name of
the CSQ.
Calls
Waiting
Number
of calls in queue for a CSQ.
Longest Call in Queue
Elapsed
wait time of the oldest call in the queue.
Filter
criteria
You can filter
using the following parameter:
Filter parameter
Result
Team
Name
Displays
information for the CSQs that belong to the specified teams.